Emergency Commercial Refrigeration Engineer London

Emergency refrigeration service for commercial fridges, walk in cold rooms and ice machines across London.

Inside the M25
F-Gas certified
City and Guilds qualified
Every day of the year

What an emergency call out is

An emergency refrigeration service call is a commercial cabinet, cold room or ice machine that has failed and needs an engineer, including through the night and the weekend. It is not a planned visit. We are on site within 4 hours, usually within 2.

What we fix

The detail of each cabinet sits on its own page. This page is how you get an engineer onto the fault.

Not cooling

The cabinet is running and the stock is warm. A machine that sounds alive can still be doing nothing useful.

Icing

A coil or fan packed with ice means warm air is getting in, defrost has stopped, or the drain has frozen.

Compressor faults

No start, a click and a stop, or a unit that runs hot and never pulls down. Changing the compressor is the last conclusion, not the first.

Gas leaks

A system that used to hold and now runs all day on a short charge has a leak. Refrigerant work is F-Gas work, set out in F-Gas regulations for London businesses.

Door seals

A door that does not shut, or a seal you can see light through, will ice a walk in frame and warm a kitchen cabinet.

Controllers

A blank display or a cabinet stuck in defrost is not always a failed board. We prove the probe and the set point first.

Drain blockages

Water on the floor or a drain tray frozen over is often a blocked condensate line, including the trap.

Cabinet detail is on commercial fridge repair, commercial cold room repairs, display fridge repair and commercial ice machine repair. What the job tends to cost is in how much commercial refrigeration repair costs in London.

Who it is for

Kept Cold works for facilities managers, multi site restaurant, cafe, hotel and retail operators, and catering equipment firms that subcontract the cold side. We invoice head office across more than one site, and we work through FM companies and service partners.

There are seven senior engineers. Each one is F-Gas and City and Guilds qualified, with at least five years on commercial refrigeration. Kept Cold is Refcom F-Gas certified.

How booking and call outs work

Call 020 8146 9071 or email service@keptcold.co.uk. You can also book a call out. The line is open 24 hours a day, every day of the year. Out of hours starts at 17:00. Cover is London inside the M25, and most of the work is in central, north and east London.

The pricing page has three call out rates, all excluding VAT. A weekday call out, 08:00 to 17:00, is £120 and includes the first hour of labour, then £40 per 30 minutes. An evening or weekend call out is £180 and includes the first hour, then £60 per 30 minutes. That evening rate is the out of hours rate from 17:00. There is also an emergency call out at £240, then £40 per 30 minutes during weekday hours and £60 per 30 minutes out of hours. Parts and materials are billed separately at cost. A typical repair is shown as £120 to £320 before VAT.

Call or book

Call 020 8146 9071, email service@keptcold.co.uk, or book a call out. If you look after more than one site, we invoice head office. That is the usual arrangement for FM companies and service partners, and it is set up on the multi site account page.

Need an engineer in London?

Call 020 8146 9071 or book a call out online. The line is open 24 hours a day, every day of the year.

Frequently Asked Questions

What is an emergency refrigeration call out?

It is a commercial refrigeration breakdown you need an engineer for, including in the evening, at night and at the weekend. We are on site within 4 hours, usually within 2. The line is open 24 hours a day, every day of the year. Out of hours starts at 17:00.

Which equipment do you attend?

Commercial fridges, walk in cold rooms and freezers, display fridges, ice machines and the other commercial cabinets on our repair pages.

How much is an emergency call out?

The emergency call out on our pricing page is £240, then £40 per 30 minutes during weekday hours and £60 per 30 minutes out of hours. Parts are billed separately at cost. Those prices exclude VAT.

Can you invoice head office for several sites?

Yes. For multi site operators we invoice head office, and we work through FM companies and service partners.

Who attends the call?

A senior engineer. Kept Cold has seven. All are F-Gas and City and Guilds qualified, with at least five years on commercial refrigeration. Kept Cold is Refcom F-Gas certified.