A transparent breakdown of what you can expect to pay for commercial refrigeration repairs across London.
Most commercial refrigeration repairs in London cost between £120 and £320 for a standard weekday callout. This covers the call-out charge, the first hour of labour, and a straightforward repair. Jobs that require parts, more labour time, or specialist components will cost more.
Kept Cold pricing is fully transparent before any work begins. We quote any additional labour or parts before proceeding. No surprises on the invoice.
| Service | Call-Out | Includes |
|---|---|---|
| Weekday 8am to 5pm | £120 + VAT | First hour of labour |
| Evening and Weekend | £180 + VAT | First hour of labour |
| Emergency 1 to 4hr response | £240 + VAT | First hour of labour |
| Additional labour (weekday) | £40 per 30 mins | After first hour |
| Additional labour (out of hours) | £60 per 30 mins | After first hour |
Parts and materials are charged at cost and itemised separately on the invoice. Parking charges and Congestion Charge are passed on at cost where applicable.
Simple faults like a failed thermostat, blocked condenser, or faulty door seal are typically resolved within the first hour. Compressor replacements, refrigerant leaks, or control board failures require more labour and specialist parts.
We carry the most common parts on the van. If a specialist part needs to be ordered, there may be a return visit, though we aim to source and return within 48 hours. The diagnostic charge is the call-out only — the return visit to fit the part is charged at labour rate only.
Out-of-hours repairs — evenings, weekends and bank holidays — carry a higher call-out rate and 1.5x the standard labour rate. If your equipment is business-critical, a planned maintenance contract reduces the likelihood of out-of-hours breakdowns significantly.
Larger or more complex systems such as cold rooms, blast chillers, and ice machines typically require more diagnostic time and may carry higher parts costs than standalone undercounter units.
| Equipment | Typical Range | Notes |
|---|---|---|
| Undercounter or display fridge | £120 to £280 | Most resolved in first visit |
| Cold room or walk-in | £120 to £600+ | Compressor jobs at higher end |
| Blast chiller | £180 to £500 | Specialist components |
| Ice machine | £120 to £350 | Deep clean £330 separately |
| Bottle cooler or cellar unit | £120 to £250 | Usually first-visit fixes |
These are typical ranges. Every job is different. We always confirm the scope of work and any additional costs before proceeding.
Call us or book online. We explain costs upfront, every time.
0208 146 9071As a rule of thumb, if the repair cost exceeds 50% of the replacement value of the unit, replacement often makes more financial sense. Our engineers will always give you an honest assessment on site. If a unit is beyond economic repair, we can supply a replacement Foster unit at trade prices with full installation.
For newer equipment under 5 years old, repair almost always makes sense. For older equipment with a history of faults, we will tell you clearly if replacement is the better option.