London's Commercial Refrigeration Specialists
Fast commercial fridge repairs and planned maintenance for restaurants, cafés, hotels and businesses across London.
Our engineers are on the road across London right now. Tell us how fast you need an engineer and we will have someone with you.
Engineer on site within 4 hours.
You confirm the speed on the last step of the booking.
Real reviews from customers on Google.
They were quick to arrive, sorted the problem efficiently and explained what they'd done. Professional, reliable and fairly priced.
They responded very quickly when we had an issue with our fridge, which was critical for our operations. The team arrived promptly, diagnosed the problem efficiently, and fixed it with a high level of professionalism.
Highly recommend. Friendly customer service, fast response to queries, prompt follow up. Booking easily done on the website, polite, professional, knowledgeable engineer.
Yahia and the Kept Cold team are excellent. Knowledgeable, good value and great at communicating. I will certainly continue to use them.
Four reasons London businesses, FM companies, and multi site operators choose us over a general contractor.
Most breakdowns are on site within 4 hours. Our engineers cover London within the M25, so you are never far from a fast response. 24/7 emergency cover available.
Every engineer is F-Gas certified and Refcom registered. We train exclusively on refrigeration systems, which means faster diagnosis. A first time fix is what we aim for. Full RAMS documentation available on request.
Refcom registeredDedicated account management, consolidated billing, and SLA backed response times for FM companies and multi site operators. We support everything from single London sites to entire M25 portfolios.
Consolidated billing across all sitesWe focus exclusively on commercial refrigeration. That means deeper expertise, faster diagnosis, and engineers who have seen your exact fault dozens of times before.
Pure refrigeration specialistsIf it cools, chills, freezes or makes ice in a commercial kitchen, we service it. All major brands, across London.
A family business
We started Kept Cold because we saw how the industry worked and knew we could do it better.
Kept Cold is a family run commercial refrigeration company. There are four of us, all brothers, all working engineers with careers spent in commercial refrigeration. Between us we bring over 30 years of hands on experience diagnosing, repairing, and maintaining the equipment London businesses depend on every day.
Our engineers have hands on experience across all major commercial refrigeration brands. We understand the specific fault patterns, common failure points, and correct diagnostic approach for each. Whether it is a Williams prep counter, a Hoshizaki ice machine, or a Gram display fridge, our engineers know the equipment before they arrive on site.
Regular scheduled visits to keep your equipment stable, compliant and running through service hours. Catch faults before they become failures.
We carry full public liability insurance, operate under your RAMS documentation, and integrate with your existing reporting and work order processes.
Our engineers are on the road across London right now. Call, WhatsApp or book online.
Answers to what London businesses ask us most.
For emergency call outs we aim to attend on site within 4 hours. Our engineers cover London within the M25 so response times are fast. Same day attendance is available 7 days a week including bank holidays.
We cover all of London within the M25, with a focus on Central, North, East and West London. Enter your postcode at the top of this page for an instant coverage check.
Yes. Every engineer we deploy is individually F-Gas certified and Refcom registered. We do not send unqualified or cross trade engineers to refrigeration jobs. Full certification documentation is available on request.
Planned preventive maintenance visits start from £60 per unit per visit + VAT for standalone refrigeration equipment. Cold rooms are £120 per visit plus VAT. An ice machine deep clean is £330 per visit plus VAT. We recommend two visits a year. Each visit is charged at that price. Contact us for a tailored quote across multiple units.
We work on all major commercial refrigeration brands including Williams, Gram, Electrolux, True, Hoshizaki, Scotsman, Polar and Lec. If it is a commercial refrigeration unit, we can service it.
Yes. We have dedicated FM accounts with consolidated monthly billing, SLA backed response times and full RAMS documentation on every visit. We currently support FM clients across multiple London sites. Contact us to discuss setting up an account.
If a fault cannot be resolved on the first visit, we will diagnose the issue fully and source any required parts before returning. We keep you updated throughout. For critical equipment failures we prioritise parts sourcing same day.
Yes. Our engineers carry a range of common refrigeration components including capacitors, fan motors, thermostats, solenoid valves and refrigerant gas. Most standard faults are resolved on the first visit. For less common parts we source and deliver quickly, often same day or next day.
A planned preventive maintenance visit includes a full inspection of the refrigeration system, cleaning of condenser coils, checking refrigerant levels and pressures, testing door seals and hinges, inspecting electrical components, verifying temperature accuracy, and a written report with any recommendations. We flag any developing faults before they become failures.
Yes. Every visit generates a job sheet detailing the work carried out, parts used, and the condition of the equipment. PPM visits include a full service report with engineer findings and any recommended actions. FM and multi site clients receive consolidated reporting across all sites on request.
Yes. We operate a 24/7 emergency line for breakdowns that cannot wait until the next working day. Weekend attendance is available and commonly used by restaurants, hotels and catering operations where weekday downtime is not an option.